Hardware maintenance service contract for networking equipment, offering support on a 9x5x4 basis (9 hours per day, 5 days per week, 4-hour hardware replacement response time).
Specification
Maintenance service level: 9x5x4
Support hours: 9 hours per day, 5 days per week
Hardware replacement response: 4 hours
Service type: Hardware maintenance per month
Description
Hardware maintenance service contract for networking equipment, offering support on a 9x5x4 basis (9 hours per day, 5 days per week, 4-hour hardware replacement response time).
Specification
Maintenance service level: 9x5x4
Support hours: 9 hours per day, 5 days per week
Hardware replacement response: 4 hours
Service type: Hardware maintenance per month
