Hardware maintenance and support contract providing 24/7 fault reporting with 4-hour hardware replacement response time and access to technical support center.
Specification
24x7x4 support coverage
Hardware replacement within 4 hours from fault diagnosis
Software support - major and maintenance releases
TAC (Technical Assistance Center) access
Extended access to support portal
Annual contract basis
Description
Hardware maintenance and support contract providing 24/7 fault reporting with 4-hour hardware replacement response time and access to technical support center.
Specification
24x7x4 support coverage
Hardware replacement within 4 hours from fault diagnosis
Software support - major and maintenance releases
TAC (Technical Assistance Center) access
Extended access to support portal
Annual contract basis
