Hardware maintenance support contract for Cisco Catalyst 2960-X series network switch, providing 24x7 support with 4-hour response time for hardware replacement and onsite parts installation.
Specification
24x7x4 support level (24 hours, 7 days per week, 4-hour response time)
Advance hardware replacement
Onsite parts replacement and installation
Software updates within licensed feature set
Proactive diagnostics and alerts
Smart Call Home enabled device support
Description
Hardware maintenance support contract for Cisco Catalyst 2960-X series network switch, providing 24x7 support with 4-hour response time for hardware replacement and onsite parts installation.
Specification
24x7x4 support level (24 hours, 7 days per week, 4-hour response time)
Advance hardware replacement
Onsite parts replacement and installation
Software updates within licensed feature set
Proactive diagnostics and alerts
Smart Call Home enabled device support
