Interactive hardware maintenance contract for Dell PC 8132 systems with 24x7x4 SLA (24 hours/day, 7 days/week, 4-hour response time) on a per-month basis.
Specification
Service Level Agreement: 24x7x4 (24/7 coverage, 4-hour response time)
Monthly maintenance contract
Hardware support and parts replacement
Billed per month
Description
Interactive hardware maintenance contract for Dell PC 8132 systems with 24x7x4 SLA (24 hours/day, 7 days/week, 4-hour response time) on a per-month basis.
Specification
Service Level Agreement: 24x7x4 (24/7 coverage, 4-hour response time)
Monthly maintenance contract
Hardware support and parts replacement
Billed per month
