Hardware maintenance and support contract for Cisco ISR 4351 with DNA. Provides Cisco SMARTnet support with business-hours fault reporting (8×5), next-business-day hardware replacement, and software updates.
Specification
Support tier: 9×5 (8 hours/day, 5 days/week)
Hardware replacement: Next business day
Includes Cisco SMARTnet coverage
Software bug fix updates and TAC access
Applies to: Cisco ISR 4351-DNA router
Description
Hardware maintenance and support contract for Cisco ISR 4351 with DNA. Provides Cisco SMARTnet support with business-hours fault reporting (8×5), next-business-day hardware replacement, and software updates.
Specification
Support tier: 9×5 (8 hours/day, 5 days/week)
Hardware replacement: Next business day
Includes Cisco SMARTnet coverage
Software bug fix updates and TAC access
Applies to: Cisco ISR 4351-DNA router
