MS NCE D365 CONTACT CENTER ADD-ON FOR CUSTOMER SVC ENT 1MTH COMMIT

Dynamics 365 Contact Center Add-on for Customer Service Enterprise is a Copilot-first contact center solution providing intelligence, automation, and efficiency across omnichannel customer engagement. Includes AI agents, voice/digital channels, sentiment analysis, and live transcriptions for integrated CRM support.

Cloud-based subscription service 1-month commitment billing cycle Omnichannel support (voice, digital, email, SMS) AI-powered IVR and conversation agents Real-time conversation summaries and transcriptions Sentiment analysis Copilot-assisted knowledge management Unified Intelligent Routing Analytics and reporting dashboards Integration with Dynamics 365 Customer Service Enterprise