Microsoft Dynamics 365 Customer Service Premium (Education Faculty Pricing) is a cloud-based contact center and CRM solution powered by generative AI. It includes Dynamics 365 Customer Service Enterprise and Dynamics 365 Contact Center capabilities, delivering a Copilot-first experience with AI-driven automation and omnichannel engagement.
Specification
Cloud-based SaaS subscription
Per-user monthly licensing (billed annually)
1-year commitment required
Education faculty pricing tier
Includes Dynamics 365 Customer Service Enterprise
Includes Dynamics 365 Contact Center
Copilot-first experience with generative AI
AI-driven automation and agents
Omnichannel engagement capabilities
Digital messaging and voice support
Embedded analytics and workflow automation
Base Copilot Credit capacity included
Microsoft Dynamics 365 Customer Service Premium (Education Faculty Pricing) is a cloud-based contact center and CRM solution powered by generative AI. It includes Dynamics 365 Customer Service Enterprise and Dynamics 365 Contact Center capabilities, delivering a Copilot-first experience with AI-driven automation and omnichannel engagement.
Specification
Cloud-based SaaS subscription
Per-user monthly licensing (billed annually)
1-year commitment required
Education faculty pricing tier
Includes Dynamics 365 Customer Service Enterprise
Includes Dynamics 365 Contact Center
Copilot-first experience with generative AI
AI-driven automation and agents
Omnichannel engagement capabilities
Digital messaging and voice support
Embedded analytics and workflow automation
Base Copilot Credit capacity included
