MS NCE D365 CONTACT CENTER 1YR COMMIT

Microsoft Dynamics 365 Contact Center is a Copilot-first, cloud-based contact center solution with generative AI capabilities for omnichannel customer engagement. This 1-year commitment includes support for voice, SMS, chat, email, and social media channels with AI-powered agents, sentiment analysis, and real-time transcription and translation.

Cloud-based contact center platform Copilot-first with generative AI Omnichannel support (voice, SMS, chat, email, social) Interactive voice response (IVR) with AI agents Real-time conversation summaries, sentiment analysis Live transcription and translation Per-user subscription licensing 1-year commitment structure Integration with existing CRM systems