Cisco SmartNet Next Business Day support contract for the VG204XM Analog Voice Gateway, providing 8x5 fault reporting, next-business-day hardware replacement, 24x7 TAC access, and software updates.
Specification
Service type: SmartNet support contract
Coverage: Cisco VG204XM Analog Voice Gateway
Fault reporting: 8 hours/day, 5 days/week
Hardware replacement: Next Business Day (NBD)
TAC access: 24x7
Software support: Major and minor IOS releases
Contract term: Annual (typically 1-5 years available)
