Cisco SmartNet Total Care support contract for Firepower 9000 Series security modules. Provides 8x5xNBD (8 hours daily, 5 days weekly) support with next business day hardware replacement, software updates, and TAC access.
Specification
Support Level: 8x5xNBD (8 hours a day, 5 days a week)
Hardware Replacement: Next Business Day
Software Support: Major and minor updates included
TAC Access: 24/7 Cisco Technical Assistance Centre access
Coverage: Firepower 9000 Series modules (FPR9K-SM-40)
Service Type: SMARTnet support contract
Contract Period: Annual
Description
Cisco SmartNet Total Care support contract for Firepower 9000 Series security modules. Provides 8x5xNBD (8 hours daily, 5 days weekly) support with next business day hardware replacement, software updates, and TAC access.
Specification
Support Level: 8x5xNBD (8 hours a day, 5 days a week)
Hardware Replacement: Next Business Day
Software Support: Major and minor updates included
TAC Access: 24/7 Cisco Technical Assistance Centre access
Coverage: Firepower 9000 Series modules (FPR9K-SM-40)
Service Type: SMARTnet support contract
Contract Period: Annual
