Cisco Solution Support providing major and maintenance releases of Cisco IOS software, 24x7 access to TAC, hardware replacement by next business day, and support for other vendor software. Support contract for CS-KIT-K9 with 8 hours a day, 5 days a week fault reporting.
Specification
Annual support contract
Support level: Solution Support (no engineer onsite)
Response time: 8 hours per day, 5 days per week
Hardware replacement: Next Business Day
Software: Major and minor updates included
TAC access: 24/7
Extended access to Cisco.com included
Covers Cisco and third-party vendor software
