Specification
Service Type: Cisco Smart Net Total Care (SMARTnet)
Duration: 1 Year
Support Level: 8x5 (8 hours/day, 5 days/week)
Response Time: Next Business Day (NBD) hardware replacement
Applicable to: Catalyst 1300-16T-2G (16 Gigabit ports, 2x 1G SFP uplinks)
Included: Software updates/upgrades, TAC 24x7 access, Cisco.com extended access, SmartNet portal access
Hardware Coverage: NBD exchange - no onsite engineer
