Cisco SmartNet Onsite 24x7x4 support contract for the UCS X9508 chassis. Provides 24/7 access to Cisco Technical Assistance Center (TAC), major and maintenance software releases, replacement hardware, and onsite engineer support within 4 hours of fault diagnosis.
Specification
Service type: Extended Service Agreement (ESA)
Support model: Onsite 24x7x4
Coverage: UCS X9508 chassis
Response time: 4 hours onsite engineer response
TAC Access: 24x7
Hardware replacement: Subject to fault identification by Cisco
Software support: Major and maintenance releases included
Description
Cisco SmartNet Onsite 24x7x4 support contract for the UCS X9508 chassis. Provides 24/7 access to Cisco Technical Assistance Center (TAC), major and maintenance software releases, replacement hardware, and onsite engineer support within 4 hours of fault diagnosis.
Specification
Service type: Extended Service Agreement (ESA)
Support model: Onsite 24x7x4
Coverage: UCS X9508 chassis
Response time: 4 hours onsite engineer response
TAC Access: 24x7
Hardware replacement: Subject to fault identification by Cisco
Software support: Major and maintenance releases included
