Cisco SmartNet Onsite 24x7x4 support contract for the FPR3110-NGFW-K9 firewall. Provides 24/7 technical support, software updates, and onsite hardware replacement within 2 hours of fault diagnosis, with an assigned engineer for installation.
Specification
Annual support contract for FPR3110-NGFW-K9
24 hours a day, 7 days a week fault reporting
Hardware replacement within 2 hours from fault diagnosis
Onsite engineer for hardware installation
Software updates (major and minor)
24x7 access to Cisco Technical Assistance Center (TAC)
Extended access to cisco.com
One hour response time
Annual contract term
Description
Cisco SmartNet Onsite 24x7x4 support contract for the FPR3110-NGFW-K9 firewall. Provides 24/7 technical support, software updates, and onsite hardware replacement within 2 hours of fault diagnosis, with an assigned engineer for installation.
Specification
Annual support contract for FPR3110-NGFW-K9
24 hours a day, 7 days a week fault reporting
Hardware replacement within 2 hours from fault diagnosis
Onsite engineer for hardware installation
Software updates (major and minor)
24x7 access to Cisco Technical Assistance Center (TAC)
Extended access to cisco.com
One hour response time
Annual contract term
