Specification
Support license renewal: 60 months (5 years)
Support availability: 24/7 including holidays
Support channels: Email and phone
Response times: P1 (critical) 1 hour, P2 (high) 2 hours, P3 (medium) 8 hours, P4 (low) 24 hours
Warranty extension: Extends hardware warranty up to 5 years
Includes: Unlimited firmware updates, advance replacement, escalation process
Applicable to: Sophos XGS 108 firewall appliance
