Specification
Service: 12-month Enhanced Support renewal
Support: 24/7 multi-channel support
Coverage: Technical support engineers, firmware updates, security patches
Warranty: Advanced Hardware Replacement (RMA) during term
Incident Response: P1 (1 hour), P2 (2 hours), P3 (8 hours), P4 (24 hours)
Applicable to: Sophos XGS 88 / XGS 88w firewall appliances
