User license for employees who need access to any combination of the following digital conversation channels within the Omnichannel for Customer Service interface: Chat, SMS, FB Messenger, and Whatsapp. This is a monthly commitment subscription for one month.
Specification
Subscription type: User license per month (1-month commitment)
Supported channels: Chat, SMS (requires additional Telesign contract), Facebook Messenger, WhatsApp
Delivery: Cloud-based software subscription
License model: New Commerce Experience (NCE) per-user monthly licensing
Requires: Dynamics 365 Customer Service Enterprise or Customer Engagement Plan base license
User license for employees who need access to any combination of the following digital conversation channels within the Omnichannel for Customer Service interface: Chat, SMS, FB Messenger, and Whatsapp. This is a monthly commitment subscription for one month.
Specification
Subscription type: User license per month (1-month commitment)
Supported channels: Chat, SMS (requires additional Telesign contract), Facebook Messenger, WhatsApp
Delivery: Cloud-based software subscription
License model: New Commerce Experience (NCE) per-user monthly licensing
Requires: Dynamics 365 Customer Service Enterprise or Customer Engagement Plan base license
