MS NCE D365 CONTACT CENTER ADD-ON FOR CUSTOMER SVC ENT (NON-PROFIT PRICING) 1YR COMMIT

Dynamics 365 Contact Center Add-on for Customer Service Enterprise (Non-Profit Pricing) with 1-year commitment. A Copilot-first cloud-based solution that brings intelligence, automation, and efficiency to customer engagement across digital and voice channels.

Cloud-based contact center solution Omnichannel support (voice, chat, email, SMS, social) Copilot-first with AI agents Sentiment analysis and live transcription/translation Interactive voice response (IVR) Unified routing across channels Real-time dashboards and reporting Conversation summaries and AI-assisted quality evaluation Non-profit pricing tier 1-year commitment billing term