Specification
Service Type: Extended Service Agreement - CX Level 1
Coverage: 24x7x4 hour (24 hours per day, 7 days per week, 4-hour response time)
Support Model: Advanced Hardware Replacement / Service Depot Exchange
Compatible Equipment: Cisco Catalyst C9124AXI-Z Outdoor Wireless Access Point
Includes: CX Cloud portal access, case management, e-learning courses, "Ask the Experts" knowledge sessions