Cisco Smart Net Total Care 8x5xNBD provides 24x7x365 access to Cisco Technical Assistance Center (Cisco TAC), 24x7x365 access to major and minor software updates for the covered device, business hours fault reporting (8×5) and replacement of failed hardware by the next business day (NBD).
Specification
Service type: Extended support agreement
Coverage: Parts only (no onsite support)
Support hours: 8x5 (business hours fault reporting)
Response time: Next Business Day (NBD) hardware replacement
Compatible devices: Cisco Catalyst 9130AXI-B and C9130AXI-B-RF
TAC access: 24x7x365
Software updates: Major and minor releases available 24x7x365
Hardware replacement: Next Business Day delivery
Cisco Smart Net Total Care 8x5xNBD provides 24x7x365 access to Cisco Technical Assistance Center (Cisco TAC), 24x7x365 access to major and minor software updates for the covered device, business hours fault reporting (8×5) and replacement of failed hardware by the next business day (NBD).
Specification
Service type: Extended support agreement
Coverage: Parts only (no onsite support)
Support hours: 8x5 (business hours fault reporting)
Response time: Next Business Day (NBD) hardware replacement
Compatible devices: Cisco Catalyst 9130AXI-B and C9130AXI-B-RF
TAC access: 24x7x365
Software updates: Major and minor releases available 24x7x365
Hardware replacement: Next Business Day delivery
