Cisco SmartNet support contract providing 8x5 next-business-day (NBD) parts-only hardware service and TAC access for the Cisco Room Kit Pro G2 (CS-KPRO-Q-C-K9) video conferencing system. Covers advance replacement parts with next-business-day delivery.
Specification
Service Type: SmartNet Standard (8x5xNBD)
Coverage: Parts only (advance replacement hardware)
Response Time: Next-business-day delivery (request before 3pm depot time)
Support Hours: 8am-5pm, Monday-Friday (excluding Cisco holidays)
Compatible Device: Cisco Room Kit Pro G2 (CS-KPRO-Q-C-K9) - carbon black
Portal Access: Cisco Services Connection portal included
Device Information Tracking: Automated serial number and configuration collection
