Specification
Service Type: Cisco Smart Net Total Care (SNTC)
Support Hours: 8x5 (business hours, Monday-Friday)
Hardware Replacement: Next Business Day (NBD) advance replacement
Device Coverage: Cisco Catalyst IE-9320-24P4S-E (24-port PoE+ switch with 4 SFP uplinks)
TAC Access: 24/7 technical assistance
Software: Included operating system updates and patches
Features: Portal-based management, asset visibility, contract tracking, security alerts