Cisco Smart Net Total Care extended service agreement for the Catalyst IEM-3300-8T-WS expansion module, providing 8x5 support with next business day hardware replacement and access to Cisco Technical Assistance Center.
Specification
Service agreement for IEM-3300-8T-WS
Support level: 8x5 (business hours)
Response time: Next Business Day (NBD)
Hardware replacement: Advance replacement
Access to Cisco TAC: 24/7
Software updates: Major and maintenance releases
CSPC data collection and reporting
Network aware information analysis
