HPE Tech Care Service provides access to HPE resources for operational support of HPE hardware products. The service helps IT teams focus on moving the business forward and enables direct access to product-specific specialists with general technical guidance.
Specification
2-year post-warranty technical support service for HPE ProLiant MicroServer Gen11
Support for hardware-only coverage
Access to HPE service portal with actionable product data
24/7 telephone support for incident logging
2-hour standard response time for basic service level
Remote support during business hours
General technical guidance on operation and management
Multi-channel support: telephone, chat, web, moderated forums
