Cisco CX Level 1 support contract providing Next Calendar Day on-site support and hardware replacement for the Cisco Meraki MR36 Wi-Fi 6 access point. Includes access to CX Cloud portal with technical support and software updates.
Specification
Service Type: Extended Service Agreement - CX Level 1
Coverage: MR36-HW (Cisco Meraki MR36 Wi-Fi 6 Access Point)
Response Type: Next Calendar Day (NCD) on-site support
Support Hours: 9 AM to 5 PM (business day service)
Hardware Replacement: Yes - advance replacement available where applicable
CX Cloud Portal: Included - 24x7 access to support portal
Covered Device: Cisco Meraki MR36 - Cloud-managed 802.11ax (Wi-Fi 6) indoor access point
