Interactive hardware maintenance service with 9x5xNBD support level (9 hours x 5 days per week, next business day response). Billed monthly for ongoing support coverage.
Specification
Service Level Agreement: 9x5xNBD (9 hours x 5 days x Next Business Day)
Billing: Monthly
Type: Hardware Maintenance License
Support Hours: Business hours (9am-5pm, Monday-Friday)
