MS NCE D365 CUST SVC PROFESSIONAL (NON-PROFIT PRICING) 1YR COMMIT

Dynamics 365 Customer Service Professional is designed for organizations that need essential customer support capabilities without the complexity of advanced automation or multichannel engagement. Its core features include case management, knowledge base creation, entitlements, basic service-level agreements, and standard dashboards and reporting. This is a 1-year subscription with non-profit pricing.

Case management, knowledge base creation, entitlements, basic service-level agreements, and standard dashboards and reporting Cloud-based SaaS subscription, per-user licensing 1-year commitment with annual payment Non-profit segment pricing Maximum of 15 custom entities