Cisco Software Support Service (SWSS) offering 1-year technical support with 24x7 access and 4-hour response time for the LIC-TMS-APPINT license. Includes entitlement to software maintenance, minor and major release updates with access to Cisco Technical Assistance Centre.
Specification
Service Type: Software Support Service (SWSS)
Duration: 1 Year
Support Availability: 24 hours, 365 days
Response Time: 4 hours
Support Channel: Phone consulting
Includes: Software maintenance, minor and major release updates
Access Level: 24x7 access to Cisco TAC
Hardware Support: No hardware replacement
Onsite Services: No onsite engineer
Cisco Software Support Service (SWSS) offering 1-year technical support with 24x7 access and 4-hour response time for the LIC-TMS-APPINT license. Includes entitlement to software maintenance, minor and major release updates with access to Cisco Technical Assistance Centre.
Specification
Service Type: Software Support Service (SWSS)
Duration: 1 Year
Support Availability: 24 hours, 365 days
Response Time: 4 hours
Support Channel: Phone consulting
Includes: Software maintenance, minor and major release updates
Access Level: 24x7 access to Cisco TAC
Hardware Support: No hardware replacement
Onsite Services: No onsite engineer
