Cisco SmartNet Total Care service contract providing 8x5xNBD (8 hours/day, 5 days/week) onsite support with next business day hardware replacement for the ASR1001X-2.5G-VPN router. Includes access to Cisco TAC experts, IOS software updates, and proactive diagnostics.
Specification
Service Type: SmartNet Total Care
Support Coverage: 8x5xNBD (Next Business Day)
Response Type: Onsite
Hardware Replacement: Next Business Day
Software Support: Major and maintenance releases of Cisco IOS
TAC Access: 24x7 access to Cisco Technical Assistance Centre
Compatible Device: ASR1001X-2.5G-VPN router
Description
Cisco SmartNet Total Care service contract providing 8x5xNBD (8 hours/day, 5 days/week) onsite support with next business day hardware replacement for the ASR1001X-2.5G-VPN router. Includes access to Cisco TAC experts, IOS software updates, and proactive diagnostics.
Specification
Service Type: SmartNet Total Care
Support Coverage: 8x5xNBD (Next Business Day)
Response Type: Onsite
Hardware Replacement: Next Business Day
Software Support: Major and maintenance releases of Cisco IOS
TAC Access: 24x7 access to Cisco Technical Assistance Centre
Compatible Device: ASR1001X-2.5G-VPN router
