Cisco SmartNet Total Care parts-only support contract for A9K-MPA-20X1GE module with 24x7 fault reporting and 2-hour hardware replacement response time. Includes Cisco IOS software updates and extended 24x7 TAC access.
Specification
- Support Level: 24x7 fault reporting, 24x7x2 (2-hour hardware replacement)
- Hardware Response: Parts only, 2-hour replacement
- Software Support: Major and minor IOS releases
- TAC Access: 24 hours per day, 7 days per week
- Compatible Equipment: A9K-MPA-20X1GE (ASR 9000 20-port 1GE Module)
- No onsite engineer included
Description
Cisco SmartNet Total Care parts-only support contract for A9K-MPA-20X1GE module with 24x7 fault reporting and 2-hour hardware replacement response time. Includes Cisco IOS software updates and extended 24x7 TAC access.
Specification
- Support Level: 24x7 fault reporting, 24x7x2 (2-hour hardware replacement)
- Hardware Response: Parts only, 2-hour replacement
- Software Support: Major and minor IOS releases
- TAC Access: 24 hours per day, 7 days per week
- Compatible Equipment: A9K-MPA-20X1GE (ASR 9000 20-port 1GE Module)
- No onsite engineer included
