Specification
Service Type: SNTC 8X5XNBD (8 hours/day, 5 days/week, Next Business Day response)
Response Time: 4 hours from fault diagnosis
Hardware Replacement: Yes, within 4 hours
Software Support: Major and minor updates included
TAC Access: 24/7 access to Cisco Technical Assistance Centre
Applicable to: UCSC-C220-M5SX, UCSC-C220-M5SX-RF, CSP-5216, CSP-5228 servers
Coverage: Excludes CPUs, memory, hard drives, PCIe cards, and power supplies
