Cisco SMARTnet Solution Support contract providing 24x7 access to Cisco Technical Assistance Center (TAC), major and maintenance releases, and 2-hour hardware replacement from fault diagnosis for the FPR2130 Next-Generation Firewall.
Specification
Support type: Cisco SMARTnet Solution Support
Coverage: 24 hours, 7 days per week
Response time: 1 hour
Hardware replacement: Within 2 hours from fault diagnosis
Software support: Major and maintenance releases
TAC access: 24x7
Extended cisco.com access: Yes
Applicable to: FPR2130-NGFW-K9 firewall
No onsite engineer included
Cisco SMARTnet Solution Support contract providing 24x7 access to Cisco Technical Assistance Center (TAC), major and maintenance releases, and 2-hour hardware replacement from fault diagnosis for the FPR2130 Next-Generation Firewall.
Specification
Support type: Cisco SMARTnet Solution Support
Coverage: 24 hours, 7 days per week
Response time: 1 hour
Hardware replacement: Within 2 hours from fault diagnosis
Software support: Major and maintenance releases
TAC access: 24x7
Extended cisco.com access: Yes
Applicable to: FPR2130-NGFW-K9 firewall
No onsite engineer included
