CISCO SOLUTION SUPPORT (CON-SSS2P-ISR4351S) SOLN SUPP 24X7X2 FOR ISR4351-SEC/K9

Cisco SMARTnet Solution Support 24x7x2 hour service contract for ISR4351-SEC/K9 routers, providing software updates, 24/7 TAC access, and 2-hour hardware replacement response.

Support Type: SMARTnet Solution Support Service Level: 24x7x2 (24 hours/day, 7 days/week, 2-hour replacement) Response Time: 2 hours for hardware replacement Software Support: Major and minor releases TAC Access: 24/7 access to Cisco Technical Assistance Center Compatible Device: ISR4351-SEC/K9 router Contract Type: Annual service agreement Support Scope: Software updates, hardware replacement, web knowledge base, phone support