Full specification
Service Level: SNTC 24x7x4 (24-hour response, 7 days a week, 4-hour replacement)
Coverage: Catalyst 3560C Switch 8 GE PoE, 2 x Dual Uplink
Includes: Cisco TAC support, IOS software updates, hardware replacement
Response Time: 4 hours
Support Window: 24x7x365