Cisco Solution Support CON-SSS2P-ISX451-X provides 24/7 support for the ISR4451-X-SEC/K9 router with one-hour response time and 2-hour hardware replacement. This annual support contract includes software updates, access to Cisco Technical Centre (TAC), extended Cisco.com access, and support for third-party software components.
Specification
Service Type: Annual Support Contract
Coverage: ISR4451-X-SEC/K9 Router
Support Level: Solution Support (SSS2P)
Response Time: 1 hour
Availability: 24 hours/day, 7 days/week
Hardware Replacement: 2 hours from fault diagnosis
Software Support: Major and minor updates included
TAC Access: 24/7 access to Cisco Technical Centre
Extended Cisco.com Access: Yes
Multi-vendor Support: Yes (includes third-party software components)
Cisco Solution Support CON-SSS2P-ISX451-X provides 24/7 support for the ISR4451-X-SEC/K9 router with one-hour response time and 2-hour hardware replacement. This annual support contract includes software updates, access to Cisco Technical Centre (TAC), extended Cisco.com access, and support for third-party software components.
Specification
Service Type: Annual Support Contract
Coverage: ISR4451-X-SEC/K9 Router
Support Level: Solution Support (SSS2P)
Response Time: 1 hour
Availability: 24 hours/day, 7 days/week
Hardware Replacement: 2 hours from fault diagnosis
Software Support: Major and minor updates included
TAC Access: 24/7 access to Cisco Technical Centre
Extended Cisco.com Access: Yes
Multi-vendor Support: Yes (includes third-party software components)
