Cisco SmartNet service contract providing next-business-day hardware replacement and software support with 8 hours/day, 5 days/week coverage. Parts-only service (no onsite engineer included). Includes access to Cisco Technical Assistance Center (TAC) and major/maintenance software releases.
Specification
Service Type: SmartNet (Parts Only)
Service Level: 8x5xNBD (8 hours/day, 5 days/week, next business day replacement)
Hardware Replacement: Advance replacement parts delivery next business day
Software Support: Major and maintenance releases
TAC Access: 24/7 access to Cisco Technical Assistance Center
Compatible with: Cisco access points (AIRAP series)
Description
Cisco SmartNet service contract providing next-business-day hardware replacement and software support with 8 hours/day, 5 days/week coverage. Parts-only service (no onsite engineer included). Includes access to Cisco Technical Assistance Center (TAC) and major/maintenance software releases.
Specification
Service Type: SmartNet (Parts Only)
Service Level: 8x5xNBD (8 hours/day, 5 days/week, next business day replacement)
Hardware Replacement: Advance replacement parts delivery next business day
Software Support: Major and maintenance releases
TAC Access: 24/7 access to Cisco Technical Assistance Center
Compatible with: Cisco access points (AIRAP series)
