Cisco SmartNet parts-only support contract providing 24x7x4 advance hardware replacement service (four-hour response time) for Cisco networking equipment. Includes 24/7 access to Cisco Technical Assistance Center and software updates.
Specification
Service Type: SmartNet Total Care - Parts Only
Response Time: 4 hours (24 hours/day, 7 days/week, Cisco-observed holidays included)
Hardware Coverage: Advance replacement parts
Support Hours: 24x7x365
TAC Access: 24/7 to Cisco Technical Assistance Center
Software: Major and minor release updates included
Application: Cisco Aironet access point (15DK model)
Description
Cisco SmartNet parts-only support contract providing 24x7x4 advance hardware replacement service (four-hour response time) for Cisco networking equipment. Includes 24/7 access to Cisco Technical Assistance Center and software updates.
Specification
Service Type: SmartNet Total Care - Parts Only
Response Time: 4 hours (24 hours/day, 7 days/week, Cisco-observed holidays included)
Hardware Coverage: Advance replacement parts
Support Hours: 24x7x365
TAC Access: 24/7 to Cisco Technical Assistance Center
Software: Major and minor release updates included
Application: Cisco Aironet access point (15DK model)
