Cisco SmartNet support contract offering 24/7 fault reporting and parts-only hardware replacement within 4 hours for Cisco networking equipment. Includes major and maintenance releases of Cisco IOS software and 24/7 access to Cisco Technical Assistance Center (TAC).
Specification
Service Type: SmartNet support contract
Support Level: Parts Only (no engineer dispatch)
Response Time: 4-hour hardware replacement
Availability: 24 hours/day, 7 days/week
Software Support: Major and maintenance IOS releases included
TAC Access: 24/7 access to Cisco Technical Assistance Center
Description
Cisco SmartNet support contract offering 24/7 fault reporting and parts-only hardware replacement within 4 hours for Cisco networking equipment. Includes major and maintenance releases of Cisco IOS software and 24/7 access to Cisco Technical Assistance Center (TAC).
Specification
Service Type: SmartNet support contract
Support Level: Parts Only (no engineer dispatch)
Response Time: 4-hour hardware replacement
Availability: 24 hours/day, 7 days/week
Software Support: Major and maintenance IOS releases included
TAC Access: 24/7 access to Cisco Technical Assistance Center
