Cisco SmartNet support contract providing 8x5xNBD service level (8 hours/day, 5 days/week with next business day hardware replacement) for Cisco Aironet equipment. Parts-only coverage with 24x7 access to Cisco Technical Assistance Center (TAC) and software maintenance releases.
Specification
Service Level: 8x5xNBD (Parts Only)
Coverage Type: Hardware replacement by next business day
TAC Access: 24x7 available
Software Support: Major and maintenance releases
Support Hours: 8 hours per day, 5 days per week
Response Time: Next business day advance replacement parts
Contract Duration: 18 months
Description
Cisco SmartNet support contract providing 8x5xNBD service level (8 hours/day, 5 days/week with next business day hardware replacement) for Cisco Aironet equipment. Parts-only coverage with 24x7 access to Cisco Technical Assistance Center (TAC) and software maintenance releases.
Specification
Service Level: 8x5xNBD (Parts Only)
Coverage Type: Hardware replacement by next business day
TAC Access: 24x7 available
Software Support: Major and maintenance releases
Support Hours: 8 hours per day, 5 days per week
Response Time: Next business day advance replacement parts
Contract Duration: 18 months
