Cisco SmartNet Standard support contract providing parts-only coverage with 8 hours/5 days/next-business-day response time for Cisco Catalyst 9000 series networking equipment. Includes software updates and access to Cisco TAC technical support.
Specification
Service Level: 8x5xNBD (8 hours/day, 5 days/week, next business day parts delivery)
Coverage: Parts only (no onsite engineer)
Software Support: Major and maintenance releases
TAC Access: Included
Hardware Replacement: Next business day advance replacement
Device Type: Cisco Catalyst 9000 series access points
Description
Cisco SmartNet Standard support contract providing parts-only coverage with 8 hours/5 days/next-business-day response time for Cisco Catalyst 9000 series networking equipment. Includes software updates and access to Cisco TAC technical support.
Specification
Service Level: 8x5xNBD (8 hours/day, 5 days/week, next business day parts delivery)
Coverage: Parts only (no onsite engineer)
Software Support: Major and maintenance releases
TAC Access: Included
Hardware Replacement: Next business day advance replacement
Device Type: Cisco Catalyst 9000 series access points
