Cisco SmartNet support and maintenance contract offering 8x5xNBD service level. Includes major and minor software updates, 24/7 access to Cisco Technical Assistance Center, and next-business-day hardware replacement for covered Catalyst network equipment.
Specification
Service Level: 8x5xNBD (8 hours/day, 5 days/week, Next Business Day replacement)
Access: 24/7 Cisco TAC support
Software: Major and minor IOS updates included
Hardware Replacement: Next business day delivery upon fault identification
Parts Only service (no engineer dispatch)
Description
Cisco SmartNet support and maintenance contract offering 8x5xNBD service level. Includes major and minor software updates, 24/7 access to Cisco Technical Assistance Center, and next-business-day hardware replacement for covered Catalyst network equipment.
Specification
Service Level: 8x5xNBD (8 hours/day, 5 days/week, Next Business Day replacement)
Access: 24/7 Cisco TAC support
Software: Major and minor IOS updates included
Hardware Replacement: Next business day delivery upon fault identification
Parts Only service (no engineer dispatch)
