Cisco SMARTnet support contract for FPR4112-ASA-K9 providing major and maintenance releases of Cisco IOS software, access to TAC, and replacement hardware delivered by the next business day. 8x5xNBD support model with no onsite engineer.
Specification
Fault reporting 8 Hours a day, 5 days a week
Hardware replaced by Next Business Day
Software Support Major and Minor Updates
24 x 7 access to Cisco Technical Centre (TAC)
Extended Access to Cisco.com
No Onsite Engineer
Cisco SMARTnet support contract for FPR4112-ASA-K9 providing major and maintenance releases of Cisco IOS software, access to TAC, and replacement hardware delivered by the next business day. 8x5xNBD support model with no onsite engineer.
Specification
Fault reporting 8 Hours a day, 5 days a week
Hardware replaced by Next Business Day
Software Support Major and Minor Updates
24 x 7 access to Cisco Technical Centre (TAC)
Extended Access to Cisco.com
No Onsite Engineer
