Cisco SmartNet support contract for Catalyst 9500-QX series switches providing 8x5 next-business-day parts-only replacement service with advance replacement parts, technical support via Cisco Technical Assistance Center, and access to software updates.
Specification
Service Type: Parts-only replacement
Support Hours: 8x5 (Monday-Friday, 9am-5pm local time)
Response Time: Next business day (NBD)
Hardware Coverage: Advance replacement parts
Software: Cisco IOS software updates included
TAC Support: 24/7 phone and online access to Cisco Technical Assistance Center
Contract Term: 1 year (typical)
Description
Cisco SmartNet support contract for Catalyst 9500-QX series switches providing 8x5 next-business-day parts-only replacement service with advance replacement parts, technical support via Cisco Technical Assistance Center, and access to software updates.
Specification
Service Type: Parts-only replacement
Support Hours: 8x5 (Monday-Friday, 9am-5pm local time)
Response Time: Next business day (NBD)
Hardware Coverage: Advance replacement parts
Software: Cisco IOS software updates included
TAC Support: 24/7 phone and online access to Cisco Technical Assistance Center
Contract Term: 1 year (typical)
