Description
Cisco SMARTnet Onsite helps reduce downtime with fast, expert technical support, flexible hardware coverage, and smart, proactive device diagnostics. SMARTnet Onsite service will install advance replacement parts. This extended service agreement provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware delivered by the next business day.</description>
<parameter name="specification">Service Type: Extended Service Agreement (Onsite)
Support Hours: 8x5 (8 hours a day, 5 days a week)
Response Time: NBD (Next Business Day)
Hardware Replacement: Advance replacement parts delivered by next business day
Software Support: Major and maintenance releases of Cisco IOS
Technical Support: 24x7 access to Cisco TAC (Technical Assistance Center)
Applicable To: Cisco Catalyst 9400 Series C9410R-96U-BNDL-A Bundle
