Cisco SmartNet support contract providing parts-only hardware replacement and software support with 24x7x4 service level (4-hour response time) for the Cisco Firepower 4115 NGIPS appliance.
Specification
Service Type: SmartNet Parts Only
Response Time: 4 hours
Coverage: 24 hours, 7 days a week
Hardware: Parts replacement only (no onsite engineer)
Software: Major and minor Cisco IOS releases
TAC Access: 24x7 Cisco Technical Assistance Center access
Support Duration: Annual contract
Description
Cisco SmartNet support contract providing parts-only hardware replacement and software support with 24x7x4 service level (4-hour response time) for the Cisco Firepower 4115 NGIPS appliance.
Specification
Service Type: SmartNet Parts Only
Response Time: 4 hours
Coverage: 24 hours, 7 days a week
Hardware: Parts replacement only (no onsite engineer)
Software: Major and minor Cisco IOS releases
TAC Access: 24x7 Cisco Technical Assistance Center access
Support Duration: Annual contract
