Cisco SmartNet service providing 24x7x4 (24 hours a day, 7 days a week, 4-hour response) access to Cisco TAC experts for the ESA-C195-K9 Email Security Appliance, parts only with no engineer onsite support.
Specification
Service Type: Cisco Smart Net Total Care - Parts Only
Support Coverage: 24 hours × 7 days × 4-hour response (24x7x4)
Hardware Support: Parts replacement only (no engineer installation)
Technical Support: 24x7 access to Cisco TAC
Applicable Hardware: Cisco Email Security Appliance C195 (ESA-C195-K9)
Cisco SmartNet service providing 24x7x4 (24 hours a day, 7 days a week, 4-hour response) access to Cisco TAC experts for the ESA-C195-K9 Email Security Appliance, parts only with no engineer onsite support.
Specification
Service Type: Cisco Smart Net Total Care - Parts Only
Support Coverage: 24 hours × 7 days × 4-hour response (24x7x4)
Hardware Support: Parts replacement only (no engineer installation)
Technical Support: 24x7 access to Cisco TAC
Applicable Hardware: Cisco Email Security Appliance C195 (ESA-C195-K9)
