Specification
Service Type: Extended Support Contract
Support Level: CX Level 1
Response Time: 24x7x4 Hour (24 hours a day, 7 days a week, 4-hour response)
Service Location: On-site
Applicable Hardware: Cisco Compute Hyperconverged with Nutanix HCIAF220C-M7S
Includes: CX Cloud portal access, TAC technical support, online training, hardware replacement, solution support, consulting services
Contract Type: Non-cancellable hardware support agreement
