Microsoft Dynamics 365 Customer Service Premium is an integrated Copilot-first contact center and CRM solution powered by generative AI, including Dynamics 365 Customer Service Enterprise and Dynamics 365 Contact Center. This license is available on a 1-month commitment basis.
Specification
Cloud-based SaaS subscription
Per-user monthly licensing model
1-month commitment term
Commercial segment pricing
Includes Dynamics 365 Customer Service Enterprise
Includes Dynamics 365 Contact Center (Digital + Voice)
Copilot-first experience with AI-driven automation
Full capacity entitlements for both applications
Advanced case management with omnichannel engagement
Voice and digital service integration
AI agent capabilities and automation
Microsoft Dynamics 365 Customer Service Premium is an integrated Copilot-first contact center and CRM solution powered by generative AI, including Dynamics 365 Customer Service Enterprise and Dynamics 365 Contact Center. This license is available on a 1-month commitment basis.
Specification
Cloud-based SaaS subscription
Per-user monthly licensing model
1-month commitment term
Commercial segment pricing
Includes Dynamics 365 Customer Service Enterprise
Includes Dynamics 365 Contact Center (Digital + Voice)
Copilot-first experience with AI-driven automation
Full capacity entitlements for both applications
Advanced case management with omnichannel engagement
Voice and digital service integration
AI agent capabilities and automation
