Cisco SmartNet Onsite 24x7x2 support contract for the SPA-4XOC48POS/RPR module, providing two-hour onsite hardware replacement and parts support available 24/7/365, including software updates and access to Cisco Technical Assistance Center.
Specification
Support type: Onsite 24x7x2
Response time: 2 hours for onsite service and parts
Availability: 24 hours per day, 7 days per week, 365 days per year
Coverage: Hardware replacement and maintenance
Software support: Major and minor IOS software releases
TAC access: 24/7 access to Cisco Technical Assistance Center
Coverage includes: Cisco and locally observed holidays
